Patient Care Representative

Shields Health; Newburyport (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative in Massachusetts to provide exceptional customer service with accuracy and efficiency. The role is 35 hours per week, with evenings and weekend shifts as listed, and requires handling copays, check-in processes, and coordinating with radiology teams.

Your responsibilities include assisting with patient flow, safeguarding privacy, processing mail, and supporting scheduling and emergencies.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check-in process, troubleshoot and provide feedback.
• Recognize and utilize language services as needed.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate potential issues.
• Maintain confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling templates.
• Answer patient and doctor concerns with accuracy and professionalism.
• Keep management informed of situations with potential impact on the company.
• Stay current on policy/procedure changes affecting daily work.
• Maintain copay/petty cash accuracy and make daily deposits.
• Assist with onboarding and training of new employees.
• Work to maintain survey return rates and ensure efficiencies across departments.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Follow instructions

Multi-tasking

Data entry

Phone intake

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy. This is a 35-hour/week position - Monday, Tuesday & Friday 2:30pm-12am; Thursday 2:30pm-11pm).

Job Description

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support – which we practice internally as well as with our patients.