Patient Care Representative

Fall River/New Bedford Regional MRI, LP; United States; On-site; USD 36,000 - 60,000; Part time

Job summary

Shields Health Care Group is seeking a Patient Care Representative for a per diem role at Shields MRI in Dartmouth, MA. You will greet patients, collect copays, assist with iPad check-in, and ensure smooth patient flow through collaboration with technologists and radiologists.

The position requires strong communication, attention to detail, and the ability to handle sensitive information in a fast-paced environment. On-site work with clinical support and ongoing training is provided.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while data entry via phone.

Responsibilities

• Greet patients, collect copay/deductible and explain consent forms clearly.
• Assist with iPad check-in, troubleshoot and provide feedback.
• Identify when language services are needed and coordinate accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process mail, set up next day’s appointment schedule and flag issues.

Skills

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Follow instructions

Multitasking

Data entry via phone

Customer service

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

This is a per diem position based out of Shields MRI in Dartmouth, MA.

What you will do

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with iPad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Our Company

Shields Health is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support – which we practice internally as well as with our patients.