MRI Front Desk & Patient Care Specialist (Per Diem)

Shields Health; Faunce Corner (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health is seeking a Patient Care Representative to join Shields MRI in Dartmouth, MA. This per diem role focuses on delivering exceptional service, accurate data entry, and efficient patient flow in a fast-paced imaging setting.

You will greet patients, collect copays, assist with iPad check-in, and coordinate with technologists and radiologists while upholding privacy policies.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake.

Responsibilities

• Greet patients, collect copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check in process, troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits.
• Assist with on-boarding and training of new employees.
• Performs other related duties as required.
• Work to maintain survey return rates in conjunction with company guidelines and goals.

Skills

Communication skills

Computer proficiency

Attention to detail

Multitasking

Sit for extended periods

Education

High School Diploma

Job description

Shields Health is seeking a Patient Care Representative to join Shields MRI in Dartmouth, MA. This per diem role focuses on delivering exceptional service, accurate data entry, and efficient patient flow in a fast-paced imaging setting.

You will greet patients, collect copays, assist with iPad check-in, and coordinate with technologists and radiologists while upholding privacy policies.