Remote Patient Services Supervisor — Contact Center

Dignity Health; Rocklin (CA); Hybrid; USD 49,593 - 65,091; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Supervisor for its contact center. This role focuses on enhancing service delivery and fostering a culture of care by leading teams and managing operations. Candidates should have supervisory experience in a customer service environment and knowledge of health insurance practices. This position offers a pay rate of $36.00 – $47.25 per hour and is based primarily from home for California residents but requires some onsite work and travel.

Qualifications

• Minimum of 1 year of supervisory experience in a customer-service focused contact center.
• Ability to supervise engaged teams and work with providers.
• Knowledge of computers and management reporting.

Responsibilities

• Drive team results and process improvements.
• Handle escalations from Patient Service Representatives.
• Analyze program goals and service delivery trends.

Skills

Customer service focus

Supervisory experience

Team leadership

Effective communication

Health insurance knowledge

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Clinical information systems

Electronic medical records

Billing systems

Job description

A leading healthcare organization is seeking a Patient Services Supervisor for its contact center. This role focuses on enhancing service delivery and fostering a culture of care by leading teams and managing operations. Candidates should have supervisory experience in a customer service environment and knowledge of health insurance practices. This position offers a pay rate of $36.00 – $47.25 per hour and is based primarily from home for California residents but requires some onsite work and travel.