Supervisor Patient Services

Dignity Health; Rocklin (CA); Hybrid; USD 49,593 - 65,091; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Supervisor for its contact center. This role focuses on enhancing service delivery and fostering a culture of care by leading teams and managing operations. Candidates should have supervisory experience in a customer service environment and knowledge of health insurance practices. This position offers a pay rate of $36.00 – $47.25 per hour and is based primarily from home for California residents but requires some onsite work and travel.

Qualifications

• Minimum of 1 year of supervisory experience in a customer-service focused contact center.
• Ability to supervise engaged teams and work with providers.
• Knowledge of computers and management reporting.

Responsibilities

• Drive team results and process improvements.
• Handle escalations from Patient Service Representatives.
• Analyze program goals and service delivery trends.

Skills

Customer service focus

Supervisory experience

Team leadership

Effective communication

Health insurance knowledge

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Clinical information systems

Electronic medical records

Billing systems

Job description

Job Summary

As the Patient Services Supervisor, Contact Center, you will lead and manage all operational aspects of the contact center(s), ensuring high‑quality, patient‑centric care aligned with Dignity Health's values. This role involves providing strong leadership to maximize service delivery effectiveness and financial performance, while fostering a culture of "humankindness" among staff.

Key Responsibilities

• Drive team results and process improvements.
• Handle escalations from Patient Service Representatives (PSRs).
• Increase staff capabilities.
• Collaborate with care center and provider leadership to maintain a patient‑focused environment.
• Resolve operational and financial issues.
• Participate in initiatives to continually improve contact center operations.
• Analyze program goals and service delivery trends to make accurate projections for resource needs.
• Use performance metrics to monitor and improve census, operational, financial, and patient satisfaction outcomes.
• Take ownership of performance and implement actions to meet established standards.

Location and Work Arrangement
Primarily a work‑from‑home position for California residents, with occasional onsite work required. Travel to various locations throughout the United States is also expected.

Minimum Qualifications

• Minimum of 1 year of lead or supervisory experience in a fast‑paced, customer‑service focused contact center or equivalent experience.
• High school diploma or GED.
• Demonstrated ability to effectively supervise productive, engaged teams and work with providers.
• Knowledge of or ability to learn management reports.
• Knowledge of computers, systems and software, including word processing, spreadsheets, databases, clinical information systems, electronic medical records, billing systems, and other application packages.
• Health‑insurance knowledge of HMO, PPO and capitated risk‑plan contracts as they relate to providers and practices.

Preferred Qualifications

• Bachelor’s degree preferred.
• 2 years of experience as a supervisor or management level in a patient‑focused and service/provider healthcare environment preferred.

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public‑benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health—one of the largest health systems in the nation—with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand‑in‑hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state‑of‑the‑art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well‑trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Pay Range

$36.00 – $47.25 per hour

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitals and Health Care