Remote Contact Center Team Lead

Sagility; El Paso (TX); Remote; USD 21,309 - 30,350; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-Term and Long-Term Disability

Flexible Spending Account

Life Assistance Program

401K with employer contribution

PTO and Sick Time

Tuition Reimbursement

Job summary

A leading healthcare services company is seeking a Supervisor for their Contact Center in El Paso. This entry-level position involves coaching a team to meet performance metrics and improve service quality. Candidates should have at least 1 year of supervisory experience in a customer service environment, preferably in healthcare, and possess excellent interpersonal and problem-solving skills. Competitive salary starting at $18.75, along with various benefits including medical, dental, and 401K options.

Qualifications

• 1+ years experience in customer service and a supervisory role, preferably in healthcare.
• Excellent proficiency with necessary technology and software applications.
• Ability to drive team efficiency and manage workloads.

Responsibilities

• Coach and develop team to achieve account-specific and organization CPIs and KPIs.
• Monitor employee performance using coaching tools and performance dashboards.
• Handle escalated and non-resolved customer calls.
• Maintain a clean and safe work area.

Skills

Interpersonal skills

Customer service skills

Problem-solving skills

Verbal and written communication

Conflict resolution skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Job description

A leading healthcare services company is seeking a Supervisor for their Contact Center in El Paso. This entry-level position involves coaching a team to meet performance metrics and improve service quality. Candidates should have at least 1 year of supervisory experience in a customer service environment, preferably in healthcare, and possess excellent interpersonal and problem-solving skills. Competitive salary starting at $18.75, along with various benefits including medical, dental, and 401K options.