Remote Member Care Supervisor

Quorum Federal Credit Union; New York (NY); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement benefits

Paid Time Off (PTO)

Job summary

An established industry player is seeking a Supervisor for their Contact Center. This remote position involves leading a team of Member Care Specialists to ensure exceptional service delivery. You will coach and develop staff, manage escalated inquiries, and implement process improvements. The ideal candidate will possess strong problem-solving and communication skills, along with a background in financial services. Join a diverse team dedicated to providing excellent financial solutions and making a positive impact at every interaction. If you are self-motivated and thrive in a dynamic environment, this role is perfect for you!

Qualifications

• Minimum of two years of supervisory experience in a call center.
• Demonstrated ability to lead a team with coaching and feedback.

Responsibilities

• Coaching and developing a team to provide high-quality member experience.
• Handling escalated member inquiries and tracking resolutions.

Skills

Problem-solving

Organizational skills

Analytical skills

Verbal communication

Written communication

Interpersonal skills

Time management

Decision making

Negotiation

Self-motivation

Education

Bachelor's degree

Tools

Jack Henry software

Microsoft Office

Job description

An established industry player is seeking a Supervisor for their Contact Center. This remote position involves leading a team of Member Care Specialists to ensure exceptional service delivery. You will coach and develop staff, manage escalated inquiries, and implement process improvements. The ideal candidate will possess strong problem-solving and communication skills, along with a background in financial services. Join a diverse team dedicated to providing excellent financial solutions and making a positive impact at every interaction. If you are self-motivated and thrive in a dynamic environment, this role is perfect for you!