Remote Health Insurance Service Team Lead

Health Care Service Corporation; United States; Remoto; USD 42.200 - 79.300; Tempo integral

Benefícios oferecidos por esta vaga

401(k) savings plan

Paid time off

Tuition reimbursement

Resumo da vaga

Health Care Service Corporation is seeking a dedicated supervisor to manage a remote team of customer service representatives. This role involves ensuring exceptional service delivery while meeting client expectations and fostering staff development.

Candidates must have a High School Diploma or equivalent, with supervisory experience in a call center, and a strong background in healthcare or health insurance. A robust benefits package and competitive compensation are offered, with salaries ranging from $42,200 to $79,300 annually.

Qualificações

• 1 year supervisory experience in a call center.
• 3-5 years customer service experience in a call center.
• 3 years healthcare/insurance experience.

Responsabilidades

• Supervise a remote team of customer service representatives.
• Ensure achievement of client service expectations.
• Manage client advocacy cases with multiple interactions.

Conhecimentos

Customer service skills

Organizational skills

Written and verbal communication

Health Care Reform Knowledge

Microsoft Office proficiency

Formação

High School Diploma or GED

Descrição da vaga

Health Care Service Corporation is seeking a dedicated supervisor to manage a remote team of customer service representatives. This role involves ensuring exceptional service delivery while meeting client expectations and fostering staff development.

Candidates must have a High School Diploma or equivalent, with supervisory experience in a call center, and a strong background in healthcare or health insurance. A robust benefits package and competitive compensation are offered, with salaries ranging from $42,200 to $79,300 annually.