Remote Patient Service Specialist - MA

Optum; Norwood (MA); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid training

Benefits package

401k contribution

Equity stock purchase

Job summary

Atrius Health, part of the Optum family, seeks a Patient Service Representative to handle inbound inquiries and scheduling with a patient‑centered approach. This full‑time role is remote in Massachusetts, with on‑site training possible and a requirement to work a standard 8:30 am–5:00 pm schedule, Monday through Friday.

You will interact with patients, manage appointments, and coordinate with the care team, while maintaining data accuracy and privacy.

Qualifications

• High School Diploma / GED OR Equivalent Work Experience.
• Must be 18 years of age OR older.
• 1+ years of experience working in a medical, healthcare or medical insurance setting.
• EMR experience and aptitude to master EMR based on other technology experience.
• Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms.
• Proficient in Outlook, Teams, Word, and Excel for communication, scheduling coordination, reporting, and internal collaboration.
• Ability to complete up to 3 weeks of training on-site at 1177 Boston Providence, Norwood, MA.
• This position is full-time, Monday-Friday with an 8-hour shift from 8:30 am to 5:00 pm EST; occasional overtime may occur.

Responsibilities

• Screens all incoming patient inquiries to determine if handled by Patient Service Representative or directed to others.
• Displays courteous, friendly, patient-focused communication.
• Resolves issues related to patient satisfaction, flow, and procedural compliance.
• Participates in resolving operational difficulties and communicates with supervisor as needed.
• May provide support to multiple regions.
• Initiates requests for forms, renewals, referrals, prior authorizations, and other administrative needs.
• Reviews and updates missing/outdated patient record information.
• Develops effective communication with patients, the care team, and providers.
• Reviews appointment schedules to optimize clinic utilization and support patient needs.
• Assists with data collection activities and continuous improvement projects.

Skills

Outlook

Teams

Word

Excel

Education

High School Diploma / GED OR Equivalent Work Experience

Tools

EMR

Job description

Atrius Health, part of the Optum family, seeks a Patient Service Representative to handle inbound inquiries and scheduling with a patient‑centered approach. This full‑time role is remote in Massachusetts, with on‑site training possible and a requirement to work a standard 8:30 am–5:00 pm schedule, Monday through Friday.

You will interact with patients, manage appointments, and coordinate with the care team, while maintaining data accuracy and privacy.