Part Time Patient Service Representative

UnitedHealth Group; South Quincy (MA); Remote; USD 22,000 - 40,000; Part time

Benefits offered by this job

Up to 3 weeks training

Remote work flexibility

Paid training

Job summary

UnitedHealth Group is seeking a Part Time Patient Service Representative to support patient inquiries, scheduling, and records updates. This Role is remote in Massachusetts with optional on-site training in Quincy. A strong emphasis on patient satisfaction, data accuracy, and cross-team collaboration will guide daily tasks.

The position involves 32 hours per week with a standard 8-hour shift during 8:30am-5:00pm EST, and may include occasional overtime. Paid training of up to 3 weeks is provided.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ year experience in medical, healthcare or medical insurance.
• EMR experience or aptitude to learn EMR.
• Experience booking, rescheduling, and canceling appointments; verify eligibility.
• Proficient in Outlook, Teams, Word, Excel for communication and scheduling.
• Able to complete up to 3 weeks of training on-site in Quincy.
• Part-time 32 hours/week with 8-hour shifts 8:30am-5:00pm EST; overtime possible.

Responsibilities

• Screens incoming patient inquiries to determine handling path.
• Provides courteous, patient-focused communication and problem solving.
• Resolves patient satisfaction and compliance issues; advocates for patients.
• Participates in resolving operational issues; informs supervisor as needed.
• Handles forms, renewals, referrals, authorizations; answer questions.
• Updates missing or outdated patient information in records.
• Maintains effective communication with patients and care teams.
• Reviews appointment schedules to optimize clinic utilization.

Skills

High School Diploma

18+ years old

Healthcare setting experience

EMR experience

Appointment scheduling

Outlook/Teams/Word/Excel

Education

High School Diploma / GED or equivalent

Tools

EMR Software

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Patient Service Representative (2394874)

Job Number:

Part Time Patient Service Representative (2394874 )

This position is Remote in Massachusetts. If you are located within commutable distance to the office at 500 Congress St, Quincy, MA 02169, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is part-time (32 hours a week) Monday, Tuesday, Wednesday & Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer up to 3 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be on-site at one of our Quincy locations (Congress or Hancock Street)

Primary Responsibilities:

• Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members
• Courteous, friendly, problem solver with customer service, patient focused communication
• Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
• Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary
• Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff
• Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes
• Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies
• Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients
• Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics)
• Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department
• Participates in special projects and ongoing programs unique to the department
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR Equivalent Work Experience
• Must be 18 years of age OR older
• 1+ years of experience working in a medical, healthcare or medical insurance setting
• Electronic Medical Record (EMR) experience and/or aptitude to master the EMR based on other technology experience
• Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms
• Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration
• Able to complete up to 3 weeks of training on-site at one of our Quincy locations (Congress or Hancock Street)
• This position is part-time (32 hours a week) Monday, Tuesday, Wednesday & Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of experience working in a clinical setting
• Epic Experience
• Working knowledge of patient related documents

Telecommuting Requirements:

• Reside within commutable distance to the office at 500 Congress St, Quincy, MA 02169
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Well organized
• Ability to solve problems
• Ability to multi-task
• Strong attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.