Remote Patient Services Specialist – Imaging Ops

Scan.com; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Dedicated personal development budget

Medical, vision, and dental coverage

28+ days PTO and wellbeing days

Paid parental leave

401k retirement plan

Equipment provided

Inclusive, people-first policies

Job summary

Scan.com is seeking a Patient Services Specialist to join the Revenue Operations team in the United States. You will represent the brand stateside, coordinating with internal and external partners to ensure accurate processing of patient cases across the offshore teams.

Career growth is expected in a scaling healthcare tech environment. The role requires HIPAA familiarity, experience with electronic health records, and strong MS Excel skills, with the ability to manage high-volume patient

Qualifications

• HIPAA knowledge and medical insurance terminology.

Responsibilities

• Quality Assurance Checks.
• Pattern Recognition / Discrepancy Flagging.
• Offshore leadership.
• Strong relationship development with internal cross-functional teams and market leads.
• Case communications with external partners (law firms, clinics, third-party companies).
• Identify patterns/discrepancies proactively to avoid reactive responses.
• Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand.
• Project ownership — development of processes, plan/time management and pivoting as changes present themselves.

Skills

HIPAA

EHR Systems

Excel

High-volume updates

Legal communications

Recordkeeping

Attorneys liaison

Job description

Scan.com is seeking a Patient Services Specialist to join the Revenue Operations team in the United States. You will represent the brand stateside, coordinating with internal and external partners to ensure accurate processing of patient cases across the offshore teams.

Career growth is expected in a scaling healthcare tech environment. The role requires HIPAA familiarity, experience with electronic health records, and strong MS Excel skills, with the ability to manage high-volume patient