Remote Weekend Operations Specialist

Imagen

New York, Northern (NY, KY)

Hybrid

USD 34,000 - 44,000

Full time

14 days+

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Job summary

Imagen Technologies is seeking an Operations Support Associate to power our Support Team, interfacing with patients, physicians, and IT personnel. You will provide excellent customer service via phone, email, and chat, triage issues, and support imaging workflows across a 24/7 operation.

Qualifications include radiology support experience or healthcare background, CRM experience, and strong communication. This remote role requires reliable WiFi and a quiet workspace; weekend shifts are required

Qualifications

Associate’s degree + 1 year in radiology support OR HS/GED + 3 years in healthcare/radiology support.
EMR and radiology application experience preferred; familiarity with medical terminology a plus.
CRM/ticketing (Salesforce preferred).
Strong communication, multitasking, and troubleshooting skills.
PC/hardware support experience preferred; highly organized with strong attention to detail.

Responsibilities

Serve as main point of contact for Imagen clients and clinicians.
Triage and resolve calls, emails, and chats; track all issues in CRM.
Monitor PACS and clinical apps for SLA compliance; troubleshoot image exceptions, demographic errors, and basic system issues.
Facilitate provider communications, including critical findings and provider-to-provider calls.
Support clinicians in efficient use of Imagen applications and workflows.
Contribute to knowledge base documentation.
Communicate daily with team members; elevate or suggest workflow improvements.
Demonstrate ownership of client issues and uphold confidentiality.
Collaborate with senior staff to deepen radiology workflow and application knowledge.
Participate in weekly support meetings and ongoing process reviews.