Patient Operations Specialist — Elevate Imaging Experience

Medmo; New York (NY); On-site; USD 33,117 - 36,423; Full time

Job summary

A healthcare marketplace is seeking a Patient Operations team member to manage patient engagements and improve their experience. This role requires 1+ years in customer service and 2+ years in operations, preferably within healthcare. The candidate must possess strong communication skills, attention to detail, and proficiency in office software. This position is crucial for enhancing operational efficiency and client satisfaction, and offers an hourly wage between $24.04 and $26.44.

Qualifications

• 1+ years in a call center or other customer-facing role required.
• Minimum of 2 years of experience in an administrative support or operations role.
• Strong written and verbal communication skills.

Responsibilities

• Manage patient engagements and inquiries.
• Strive to meet and exceed structured performance targets.
• Help improve the patient experience by sharing feedback with leadership.

Skills

Customer service

Attention to detail

Communication skills

Technical aptitude

Time management

Education

College/University degree

Tools

Microsoft Office Suite

Google Suite

Electronic health records (EHR)

Job description

A healthcare marketplace is seeking a Patient Operations team member to manage patient engagements and improve their experience. This role requires 1+ years in customer service and 2+ years in operations, preferably within healthcare. The candidate must possess strong communication skills, attention to detail, and proficiency in office software. This position is crucial for enhancing operational efficiency and client satisfaction, and offers an hourly wage between $24.04 and $26.44.