Remote Patient Services Coordinator

Optum; Boston (MA); On-site; USD 22,041 - 38,572; Full time

Job summary

Atrius Health is hiring a full-time Patient Service Representative to support patient access operations in Boston. This role offers remote work flexibility within commutable distance to the Boston office at 147 Milk St., Boston, MA, with onsite training.

Responsibilities include handling incoming inquiries, scheduling and rescheduling appointments, updating patient records, and coordinating with care teams to ensure smooth patient flow and high satisfaction.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience.
• Electronic medical record (EMR) experience and/or ability to learn EMR systems.
• Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using scheduling platforms.
• Proficient in Microsoft Outlook, Teams, Word, and Excel for communication and coordination.
• Ability to work full time with flexible 8-hour shifts including weekends.

Responsibilities

• Screens incoming patient inquiries to determine appropriate routing to the Patient Service Representative or other team members.
• Provide courteous, friendly service with patient-focused communication.
• Resolve issues related to patient satisfaction, flow, and policy compliance; escalate as needed.
• Coordinate administrative tasks such as forms, renewals, referrals, and authorizations.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma

Tools

EMR system

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Atrius Health is hiring a full-time Patient Service Representative to support patient access operations in Boston. This role offers remote work flexibility within commutable distance to the Boston office at 147 Milk St., Boston, MA, with onsite training.

Responsibilities include handling incoming inquiries, scheduling and rescheduling appointments, updating patient records, and coordinating with care teams to ensure smooth patient flow and high satisfaction.