Radiology Scheduling & Patient Access Specialist

Optum; Dedham (MA); On-site; USD 22,041 - 39,950; Full time

Job summary

Atrius Health in Dedham, MA is seeking a radiology support specialist to answer phones, schedule and manage patient appointments, and coordinate referrals in a fast-paced radiology setting.

The role emphasizes accurate data handling, patient communication, and adherence to HIPAA privacy guidelines, with onsite work initially and potential hybrid arrangements after the period. Strong organizational skills and customer service are essential.

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service or healthcare experience.
• Basic level of proficiency with computer applications.

Responsibilities

• Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
• Schedules appointments for patients maximizing appointment availability.
• Assists patients with referral processing and communication with other departments; conducts outreach for follow-up appointments.
• Verifies patient insurance coverage and demographic information; orders clinicians information.
• Makes appointment reminder calls and handles patient information requests.
• Performs image sharing and ensures correct demographic data in PACS.
• Maintains waiting area and supports training of new radiology staff.
• Provides back-up coverage for other staff and ensures HIPAA privacy compliance.

Skills

Customer service

Education

High School Diploma/GED

Job description

Atrius Health in Dedham, MA is seeking a radiology support specialist to answer phones, schedule and manage patient appointments, and coordinate referrals in a fast-paced radiology setting.

The role emphasizes accurate data handling, patient communication, and adherence to HIPAA privacy guidelines, with onsite work initially and potential hybrid arrangements after the period. Strong organizational skills and customer service are essential.