Practice Support & Scheduling Specialist

Optum; Boston (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Atrius Health, part of the Optum family, is seeking an advanced Practice Support Assistant to join our patient‑centered team at 142 Berkeley St, Boston. This role delivers high‑level administrative and clinic support, supports strong patient‑clinician relationships, and handles complex scheduling and documentation with a focus on service excellence.

You will work Monday–Friday, 9:30am–6pm EST, contribute to onboarding, data collection, reporting, and participate in quality improvement projects

Qualifications

• High School diploma/GED.
• 1+ years of healthcare or medical office experience.
• 1+ years of Epic experience.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/checkout processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Education

High School diploma/GED

Associate's degree in medical office administration (preferred)

Tools

Epic

Microsoft Office

Scheduling software

Electronic Medical Records (EMR)

Job description

Atrius Health, part of the Optum family, is seeking an advanced Practice Support Assistant to join our patient‑centered team at 142 Berkeley St, Boston. This role delivers high‑level administrative and clinic support, supports strong patient‑clinician relationships, and handles complex scheduling and documentation with a focus on service excellence.

You will work Monday–Friday, 9:30am–6pm EST, contribute to onboarding, data collection, reporting, and participate in quality improvement projects