Remote Patient Service Rep (EST)

North American Dental Group; Georgia; Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Paid time off

Career growth

Flexible atmosphere

Descripción de la vacante

North American Dental Group is seeking a Patient Service Representative to join our team in the Eastern Time Zone. This full-time role involves handling a high volume of patient calls, presenting offers, scheduling appointments, and using our databases to track progress.

Strong communication, multitasking, and reliable home internet are essential. The position offers an engaging, patient-focused environment with opportunities for growth and a comprehensive benefits package.

Formación

• 2+ years' experience providing superior customer service.
• Experience with MS Office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Responsabilidades

• Receives a high volume of calls to answer daily.
• Present offers to patients.
• Overcoming patient objections to schedule an appointment.
• Scheduling a high volume of appointments.
• Use product knowledge to showcase the solutions our practices can offer patients.
• Use company databases and software to track progress.
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions.
• Work with practice teams on solutions for patients in a timely manner.
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations.
• Collects missing information or updates outdated information.
• Consistently meet and exceed department key performance indicators.
• Expected to work all scheduled workdays, during scheduled hours and report to work on time.
• Enjoy company contests and incentives.
• Other special projects or responsibilities as assigned.

Conocimientos

Customer service

Typing 45 WPM

Multitasking

Private workspace

Reliable internet

Herramientas

MS Office

Descripción del empleo

North American Dental Group is seeking a Patient Service Representative to join our team in the Eastern Time Zone. This full-time role involves handling a high volume of patient calls, presenting offers, scheduling appointments, and using our databases to track progress.

Strong communication, multitasking, and reliable home internet are essential. The position offers an engaging, patient-focused environment with opportunities for growth and a comprehensive benefits package.