Dental Patient Service Rep I (EST) – High-Volume Scheduling

North American Dental Group; McDonough (GA); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

PTO

Career growth

Descripción de la vacante

North American Dental Group is hiring a Patient Service Representative in Georgia to provide exceptional customer service and manage patient communications. You will handle calls, present options, schedule appointments, and maintain accurate records using our databases.

The role requires reliable home internet, a private workspace, and proficiency with MS Office. Training occurs Monday-Friday 8:00am-4:30pm EST; full-time hours are 40 per week.

Formación

• 2+ years' experience providing superior customer service.
• MS Word, Excel, Outlook experience preferred.
• Typing speed 45+ WPM and multitasking across software.
• Reliable high-speed internet at home.
• Private workspace from home.

Responsabilidades

• Handle a high volume of calls and present offers to patients.
• Schedule a large number of appointments.
• Address patient objections and guide scheduling decisions.
• Use company databases to track progress and maintain records.
• Meet or exceed department KPIs and work during scheduled hours.

Conocimientos

Customer service

Typing 45 WPM

Multitasking

Reliable internet

Private home workspace

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

North American Dental Group is hiring a Patient Service Representative in Georgia to provide exceptional customer service and manage patient communications. You will handle calls, present options, schedule appointments, and maintain accurate records using our databases.

The role requires reliable home internet, a private workspace, and proficiency with MS Office. Training occurs Monday-Friday 8:00am-4:30pm EST; full-time hours are 40 per week.