Remote Patient Scheduling & Care Specialist

Paycom - ATS; Atlanta (GA); Remote; USD 21,000 - 28,000; Full time

Job summary

Paycom - ATS in Atlanta, GA is seeking a Patient Scheduling Specialist to manage advanced scheduling for procedures and follow-up visits. You will handle calls, portal messages, and coordinate with physicians to align times with endoscopy and office availability.

Requirements include a high school diploma or GED, experience in call centers or gastroenterology, proficiency with eCW and Microsoft Office, and strong customer service with 45 WPM typing; bilingual skills preferred.

Qualifications

• High School Diploma or GED required; CMA preferred.
• 2-3 years call center, eCW, gastroenterology experience preferred.
• Strong customer service skills and 45 WPM typing required.
• Bilingual skills strongly preferred, but not required.

Responsibilities

• Answer incoming calls with high-quality patient care and service.
• Schedule, reschedule, and cancel appointments and procedures.
• Maintain physician schedules and endoscopy block times.
• Collect and record patient information per guidelines.
• Coordinate information requests via Patient Portal or website.
• Mail information packets to new patients as needed.
• Address questions from referring providers and patients.

Skills

Customer service

Call center experience

Typing speed 45 wpm

Bilingual

Microsoft Office

Healthcare systems

eCW

Education

High School Diploma

GED

Certified Medical Assistant

Tools

eCW

Microsoft Office

Job description

Paycom - ATS in Atlanta, GA is seeking a Patient Scheduling Specialist to manage advanced scheduling for procedures and follow-up visits. You will handle calls, portal messages, and coordinate with physicians to align times with endoscopy and office availability.

Requirements include a high school diploma or GED, experience in call centers or gastroenterology, proficiency with eCW and Microsoft Office, and strong customer service with 45 WPM typing; bilingual skills preferred.