Clinical Support Representative (69796)

United Digestive; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

United Digestive is seeking a Patient Service Center associate in Atlanta, GA to support office staff, physicians, and management with clinical and clerical tasks focused on patient care. You will schedule procedures, manage patient inquiries, and ensure accurate patient information and documentation.

The role requires a High School Diploma or GED and 2–3 years of specialty clinical experience, with preference for certified or registered Medical Assistants.

Qualifications

• High School Diploma or GED required.
• 2–3 years of specialty clinical experience; gastroenterology experience preferred.
• Certified or Registered Medical Assistant preferred.
• Must be computer literate and able to operate healthcare system and Microsoft Office applications.

Responsibilities

• Schedule patient appointments including endoscopy procedures.
• Obtain results for lab or radiology procedures and communicate to physicians and patients as needed.
• Prepare prescription refills for physician approval and enter pharmacy information.
• Counsel patients and relatives with information about medical treatment or procedures.
• Answer emails and voicemails and return patient calls promptly.
• Support HIPAA compliance and confidentiality in all tasks.
• Participate in staff meetings and marketing activities as directed by the Office Manager.
• Cross-train and perform other PSC functions (phone triage, scheduling, documentation).

Skills

HIPAA compliance

Great communication

Customer service

Phone and email triage

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Patient Service Center - Atlanta, GA 30328, Position Type: Full Time, Education Level: High School or GED, Travel Percentage: As needed for business requirements., Job Category: Patient Service Center

GENERAL SUMMARY OF DUTIES

Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. Manage and triage incoming phone calls or assigned tasks to resolve patient inquires with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results, prescription refills, and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.

Reports to: Senior Manager, Patient Service Center

RESPONSIBILITIES

Duties include but are not limited to:

• Schedule patient appointments to include endo procedures
• Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)
• Has knowledge of drug uses and dosage requirements
• Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter)
• Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management
• Meeting department performance standards some of which are:
  • Address encounters or tasks within 24-48 hours as assigned
  • Remain available in call queue
  • Maintain minimum monitoring score of 90%
• Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Must have 2-3 years of specialty clinical experience, gastroenterology experience preferred. Certified or Registered Medical Assistant preferred, must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs requireQualifications: