Remote Patient Scheduler (Epic) – Cardiothoracic

University of Colorado Medicine; Aurora (CO); Remote; USD 42,000 - 66,000; Full time

Job summary

University of Colorado Medicine (CU Medicine) is seeking a Patient Scheduler for its Cardiothoracic Surgery team. This non-clinical role supports clinic operations across the Denver metro area, handling calls, patient registrations, scheduling in Epic, and coordinating records and referrals.

The position offers a 100% remote work option, with preference for Colorado residents. Strong communication, multitasking, and confidentiality are essential, along with experience in Epic and Microsoft

Qualifications

• High school diploma or equivalent; 2 years of experience in a healthcare setting preferred.
• Experience with Epic or comparable electronic medical record systems preferred.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written communication skills with professional telephone etiquette.
• Excellent customer service and interpersonal skills with the ability to work with diverse patient populations.
• Ability to multitask, adapt to shifting priorities, and work independently in a fast-paced environment.
• Working knowledge of medical terminology and front-office functions preferred.
• Ability to maintain confidentiality in accordance with HIPAA requirements.

Responsibilities

• Manage inbound and outbound telephone calls, gather essential information, and route callers to the appropriate clinical or administrative team while maintaining professionalism and confidentiality.
• Schedule clinic appointments accurately in Epic, selecting correct visit types, providers, and locations across multiple clinics throughout the Denver metro area.
• Independently manage referral work queues, including reviewing new referrals, verifying required documentation, and scheduling patients according to DOS guidelines.
• Review and complete Epic in-basket messages for non-clinical requests such as scheduling, documentation updates, and administrative follow-up while routing clinical concerns to the appropriate RN/APP/provider.
• Manage provider-initiated scheduling requests for specific patients sent through Epic in-basket or other communication from providers or clinic teams, ensuring timely and accurate appointment placement.
• Retrieve, upload, and route medical records, imaging, and supporting documentation to ensure providers have the information required for upcoming appointments.
• Monitor and process incoming faxes, upload documents into the correct Epic encounter, and route items to the appropriate clinical or administrative team.
• Attend DOS huddles, meetings, and scheduled trainings to remain informed of workflow changes, best practices, scheduling updates, and department-wide communication.

Skills

Customer service

Verbal and written communication

Multitasking

HIPAA confidentiality

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

University of Colorado Medicine (CU Medicine) is seeking a Patient Scheduler for its Cardiothoracic Surgery team. This non-clinical role supports clinic operations across the Denver metro area, handling calls, patient registrations, scheduling in Epic, and coordinating records and referrals.

The position offers a 100% remote work option, with preference for Colorado residents. Strong communication, multitasking, and confidentiality are essential, along with experience in Epic and Microsoft