Remote Epic Patient Scheduler - Concierge Access

T2Group; United States; A distancia; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prestigious hospitals

Remote work

Training opportunities

Team culture

Meaningful work

Great benefits

Descripción de la vacante

T2 Group’s T2 Flex unit is seeking an Epic Patient Scheduler to support hospitals and physician practices. This remote role emphasizes accurate data capture, HIPAA-compliant service, and the ability to handle high call volumes while maintaining Exceptional patient access and scheduling quality.

Ideal candidates have 1–3 years of customer service, a Bachelor’s degree preferred, and strong software skills with Epic workflows.

Formación

• Bachelor’s degree preferred.
• 1–3 years of customer service experience.
• Ability to maintain the highest level of confidentiality.
• Excellent attention to detail and a commitment to accuracy.
• Ability to navigate Epic scheduling, registration, and patient access workflows.
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic.
• Flexible and adaptive to a fast-paced call center environment.
• Comfortable working in multiple software applications and electronic medical record systems.

Responsabilidades

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification.
• Answering, screening, and processing requests and telephone inquiries with HIPAA/HITECH confidentiality.
• Entering necessary demographic, clinical, and billing information accurately.
• Explaining processes and forms to callers so they understand requirements.
• Processing information according to client policies and procedures.
• Providing professional, compassionate, concierge-like service to patients.
• Work from 7am to 7pm EST with ~10 calls per hour; full-time schedule (40 hours/week).

Conocimientos

Customer service

Attention to detail

Confidentiality

Communication skills

Remote work ability

Multi-tasking

Educación

Bachelor’s degree

Herramientas

Epic scheduling

MS Word

Excel

Outlook

EMR systems

Descripción del empleo

T2 Group’s T2 Flex unit is seeking an Epic Patient Scheduler to support hospitals and physician practices. This remote role emphasizes accurate data capture, HIPAA-compliant service, and the ability to handle high call volumes while maintaining Exceptional patient access and scheduling quality.

Ideal candidates have 1–3 years of customer service, a Bachelor’s degree preferred, and strong software skills with Epic workflows.