Remote Patient Resupply & Support Specialist

Accendra Health; Tallahassee (FL); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off

Job summary

Accendra Health is hiring a Patient Resupply Specialist who delivers exceptional customer service and product information to patients and providers. You will coordinate resupply orders, verify eligibility, and clearly communicate billing details to patients to ensure accurate financial understanding.

The role emphasizes problem solving, cross-functional collaboration, and ongoing process improvement to enhance patient experiences and support company culture.

Qualifications

• High school degree or equivalent.
• 1–3 years’ experience in healthcare/health insurance industry desired

Responsibilities

• Assist patients and referrals by accepting and coordinating resupply orders, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
• Enters and processes supply orders received via phone calls from patients, referral sources, and payors.
• Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
• Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
• Collect payment or make payment arrangements.
• Verify order status and correctly relay tracking information.
• Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Frequently attend training to improve knowledge and performance levels.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic & Passionate

Relationship Builder

Education

High school diploma or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring a Patient Resupply Specialist who delivers exceptional customer service and product information to patients and providers. You will coordinate resupply orders, verify eligibility, and clearly communicate billing details to patients to ensure accurate financial understanding.

The role emphasizes problem solving, cross-functional collaboration, and ongoing process improvement to enhance patient experiences and support company culture.