Remote Patient Care Coordinator

Accendra Health; Indianapolis (IN); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) Plan

Flexible Spending Accounts

Parental leave

Job summary

Accendra Health in the United States is seeking a Patient Resupply Specialist to deliver outstanding service to patients and providers. You will process resupply orders, verify eligibility, and communicate billing details while maintaining a patient‑centric approach.

This role emphasizes collaboration with field teams, operations, and sales to improve patient experiences, and requires a high school diploma with 1–3 years in healthcare.

Qualifications

• High school degree or equivalent.
• 1-3 years’ experience in healthcare/health insurance industry desired.

Responsibilities

• Assist patients and referrals by accepting and coordinating resupply orders, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
• Enters and processes supply orders received via phone calls from patients, referral sources, and payors.
• Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
• Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
• Collect payment or make payment arrangements.
• Verify order status and correctly relay tracking information.
• Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Frequently attend training to improve knowledge and performance levels.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Performs other duties as required.

Skills

Patient Focused

Action Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school degree or equivalent

1-3 years healthcare/health insurance experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health in the United States is seeking a Patient Resupply Specialist to deliver outstanding service to patients and providers. You will process resupply orders, verify eligibility, and communicate billing details while maintaining a patient‑centric approach.

This role emphasizes collaboration with field teams, operations, and sales to improve patient experiences, and requires a high school diploma with 1–3 years in healthcare.