Remote Patient Onboarding & Support Specialist (Oncology)

Proclinical Group; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Job summary

Proclinical is seeking a Patient Support and Intake Specialist to enhance the non-clinical patient experience for oncology care. This permanent remote US role focuses on onboarding, scheduling, and ongoing support to ensure timely, compassionate assistance for patients.

You will develop onboarding workflows, handle intake with documentation, maintain accurate patient records, and collaborate with care teams while upholding HIPAA and privacy standards, driving service quality.

Qualifications

• Experience in patient support, care coordination, scheduling in healthcare.
• Strong written and verbal communication with empathetic patient interactions.
• Experience handling sensitive patient conversations and escalations.
• Excellent organizational skills and attention to patient documentation.
• Familiarity with HIPAA and PHI handling.
• Ability to create patient-friendly materials and SOPs.
• Experience with EHR/CRM/scheduling tools.
• Experience in oncology or chronic illness support.
• Background in building/improving patient-support functions.
• Knowledge of call metrics and patient satisfaction.
• Collaborates with nurses, physicians, social workers.
• Proficiency with HubSpot, Salesforce, Zendesk, Epic.
• Qualifications in healthcare administration, social care, psychology.
• Spanish or another patient language.

Responsibilities

• Develop and manage the patient onboarding process, including standardized workflows from referral to treatment readiness.
• Contact newly referred patients to explain services, complete intake, and ensure documentation is completed promptly.
• Enhance patient-facing materials such as welcome packs, introductory emails, and brochures.
• Build and implement a home-appointment scheduling process with reminders and updates.
• Operate a dedicated support line and multi-channel communication (chat, email, messaging).
• Set standards for response times, voicemail follow-ups, and after-hours communication.
• Resolve scheduling barriers to prevent delays or cancellations.
• Maintain accurate patient records, ensuring privacy compliance.
• Develop escalation processes for incidents requiring leadership involvement.
• Create a social support program addressing patient needs (transportation, housing, meals).

Skills

Patient support

Care coordination

Healthcare scheduling

Strong communication

Empathetic interactions

Handling sensitive conversations

Organizational skills

HIPAA familiarity

Create patient materials

EHR/CRM/scheduling tools

Oncology or chronic illness experience

Research and metrics

Collaborate with healthcare teams

HubSpot/Salesforce/Zendesk/Epic

Healthcare admin/psychology background

Spanish or other language

Education

Healthcare administration

Social care

Psychology

Tools

HubSpot

Salesforce

Zendesk

Epic

Job description

Proclinical is seeking a Patient Support and Intake Specialist to enhance the non-clinical patient experience for oncology care. This permanent remote US role focuses on onboarding, scheduling, and ongoing support to ensure timely, compassionate assistance for patients.

You will develop onboarding workflows, handle intake with documentation, maintain accurate patient records, and collaborate with care teams while upholding HIPAA and privacy standards, driving service quality.