Remote Oncology: New Patient Access Coordinator

US Oncology Inc.; Austin (TX); Remote; USD 38,000 - 46,000; Full time

Job summary

US Oncology Network in Austin, TX is seeking a New Patient Coordinator to join the Radiation Oncology Department. This full-time remote role supports patient access, scheduling, and insurance coordination for exams and procedures.

You will manage patient records, verify information, and guide families through the care journey, while upholding HIPAA compliance and delivering compassionate, timely service.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal/external stakeholders as the clinic’s first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine inquiries.
• Follow up on missing medical records and test results from referring providers.
• Obtain patient demographics, insurance, referral and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, and instructions.
• Distribute appropriate medical forms prior to initial visit.
• Maintain and update physician schedules to ensure proper patient sequencing.
• Coordinate with clinical team for scheduling requests.
• Document/update patient records in designated systems.
• Support providers to solve complex administrative issues.
• Maintain confidentiality per HIPAA guidelines.

Skills

Microsoft Office

Medical terminology

Insurance verification

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Tools

PMS systems

EHR platforms

Job description

US Oncology Network in Austin, TX is seeking a New Patient Coordinator to join the Radiation Oncology Department. This full-time remote role supports patient access, scheduling, and insurance coordination for exams and procedures.

You will manage patient records, verify information, and guide families through the care journey, while upholding HIPAA compliance and delivering compassionate, timely service.