Remote Patient Onboarding Specialist (Part-Time)

pofft Technology Inc.; United States; Remote; USD 18,000 - 26,000; Part time

Job summary

Luna Physical Therapy is seeking a motivated Onboarding Associate to join our remote team. You will be the first point of contact for patients, answering calls and scheduling appointments across our network of physical therapists. The role is part-time, with requirements including 1 year of office admin experience, strong communication skills, and proficiency with Google Suite.

Remote work in select U.S. states is available, with emphasis on reliability of home internet and ability to work

Qualifications

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• Must be able to work in the US without restriction.
• Candidates must have reliable, high-speed internet to perform the duties of this remote role.
• We are not hiring in all states at this time.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Education

High School Diploma or equivalent

Job description

Luna Physical Therapy is seeking a motivated Onboarding Associate to join our remote team. You will be the first point of contact for patients, answering calls and scheduling appointments across our network of physical therapists. The role is part-time, with requirements including 1 year of office admin experience, strong communication skills, and proficiency with Google Suite.

Remote work in select U.S. states is available, with emphasis on reliability of home internet and ability to work