Remote Part-Time Onboarding Specialist

Luna Physical Therapy; United States; Remote; USD 19,000 - 25,000; Part time

Job summary

Luna Physical Therapy is seeking a Part-time Onboarding Associate to be the first point of contact for patients, handling calls, scheduling, and data entry in a remote role across select U.S. states. Ideal candidates have office admin experience, strong customer service, and proficiency with Google Suite; you must be US-based with reliable high-speed internet.

We offer fixed part-time shifts, a collaborative environment, and opportunities for growth in a rapidly expanding healthcare tech company.

Qualifications

• Office admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.
• Candidates must have reliable, high-speed internet to perform the duties of this remote role.
• Please Note: While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Skills

Customer service

Office admin

Call center experience

Attention to detail

Multi-tasking

Communication skills

US work authorization

Remote work

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Luna Physical Therapy is seeking a Part-time Onboarding Associate to be the first point of contact for patients, handling calls, scheduling, and data entry in a remote role across select U.S. states. Ideal candidates have office admin experience, strong customer service, and proficiency with Google Suite; you must be US-based with reliable high-speed internet.

We offer fixed part-time shifts, a collaborative environment, and opportunities for growth in a rapidly expanding healthcare tech company.