Remote Part-Time Patient Onboarding Specialist

ProfilHQ; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Luna Physical Therapy is seeking a Part-Time Onboarding Associate to be the first point of contact for patients, answering calls and scheduling appointments across our network of therapists. This remote role requires exceptional communication, reliability, and a patient-centered approach to ensure a positive onboarding experience.

You will handle registration, data entry, and coordination with providers, while maintaining high accuracy, professionalism, and adherence to schedules.

Qualifications

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.
• Backup internet required to ensure connectivity for remote work.
• Remote role eligibility limited to select US states.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Skills

Customer service

Interpersonal communication

Call center experience

Google Suite

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Job description

Luna Physical Therapy is seeking a Part-Time Onboarding Associate to be the first point of contact for patients, answering calls and scheduling appointments across our network of therapists. This remote role requires exceptional communication, reliability, and a patient-centered approach to ensure a positive onboarding experience.

You will handle registration, data entry, and coordination with providers, while maintaining high accuracy, professionalism, and adherence to schedules.