Remote Patient Onboarding & Scheduling Specialist

ProfilHQ; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Medical benefits

401k

Employee referral program

Job summary

Luna Physical Therapy is hiring an Onboarding Associate to be the first point of contact for patients and providers, handling calls and scheduling within a remote environment. You will document patient data, manage communications, and support clinicians across our network with accuracy and care.

The ideal candidate brings strong customer service in a high-volume setting, proficiency with Google Suite, and the ability to multitask while maintaining professionalism.

Qualifications

• Office admin experience, 1 year required.
• Strong customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience preferred.
• Proficient with Google Suite.
• Highly detail-oriented and able to multi-task in a fast-paced environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.
• Reliable high-speed internet with backup option.

Responsibilities

• Be the first point of contact for new and existing patients via calls and scheduling.
• Answer inquiries, schedule and reschedule appointments across the network.
• Collect and document demographics, medical history, insurance and appointment data.
• Handle calls and emails with empathetic, solution-focused support.
• Navigate multiple systems for data entry and patient guidance.
• Adapt to changing processes and technology while maintaining quality.
• Work remotely with productivity, accountability and schedule adherence.
• Maintain a distraction-free home workspace with reliable internet.

Skills

Office admin

Customer service

Call center experience

Google Suite

Attention to detail

Multitasking

US work eligibility

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Luna Physical Therapy is hiring an Onboarding Associate to be the first point of contact for patients and providers, handling calls and scheduling within a remote environment. You will document patient data, manage communications, and support clinicians across our network with accuracy and care.

The ideal candidate brings strong customer service in a high-volume setting, proficiency with Google Suite, and the ability to multitask while maintaining professionalism.