Patient Onboarding Associate- Call Center (part time hours)

pofft Technology Inc.; United States; Remote; USD 18,000 - 26,000; Part time

Job summary

Luna Physical Therapy is seeking a motivated Onboarding Associate to join our remote team. You will be the first point of contact for patients, answering calls and scheduling appointments across our network of physical therapists. The role is part-time, with requirements including 1 year of office admin experience, strong communication skills, and proficiency with Google Suite.

Remote work in select U.S. states is available, with emphasis on reliability of home internet and ability to work

Qualifications

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• Must be able to work in the US without restriction.
• Candidates must have reliable, high-speed internet to perform the duties of this remote role.
• We are not hiring in all states at this time.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Education

High School Diploma or equivalent

Job description

Patient Onboarding Associate- Call Center (part time hours)

Remote

16 - 16 USD

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.

AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV

AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Requirements:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• Please Note:
• While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
• We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
• ...