Remote Patient Onboarding Specialist (Part-Time)

Logoslabs; San Francisco (CA); Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Part-time hours

Collaborative environment

Growth opportunities

Job summary

Luna Physical Therapy is seeking a part-time Onboarding Associate to be the first point of contact for patients. You will answer calls, schedule appointments, and manage patient data with care while delivering exceptional service in a remote setting.

You will work in a fast-paced, metrics-driven environment, using Google Suite and multiple systems. A high school diploma and US work eligibility are required, and reliable high-speed internet is essential for uninterrupted connectivity.

Qualifications

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• Must be able to work in the US without restriction
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Skills

Customer service

Call/Contact center experience

Communication

Detail-oriented

Multi-tasking

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Luna Physical Therapy is seeking a part-time Onboarding Associate to be the first point of contact for patients. You will answer calls, schedule appointments, and manage patient data with care while delivering exceptional service in a remote setting.

You will work in a fast-paced, metrics-driven environment, using Google Suite and multiple systems. A high school diploma and US work eligibility are required, and reliable high-speed internet is essential for uninterrupted connectivity.