Remote Care Navigator for Health Access

UnitedHealth Group; Greensboro (NC); Remote; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group in North Carolina is seeking Telephonic Care Navigators to conduct outreach and assist DSNP/CSNP members from a remote home office. You will educate members on gaps in care, help arrange provider appointments, and support access to primary care while maintaining high compliance with HIPAA.

The role is full-time, with standard 9:00am–5:30pm local hours and occasional overtime. Candidates should have healthcare or insurance experience and strong customer service skills.

Qualifications

• High School Diploma or GED or equivalent experience.
• 18 years of age or older.
• 1+ year of call center or telephonic customer service experience.
• Office setting using telephone and computer as primary tools.
• Healthcare/insurance or social work experience preferred.
• Must have access to high-speed home internet and be able to work from home.
• Full-time availability Monday–Friday, 9:00am–5:30pm with possible overtime.

Responsibilities

• Make telephonic outreach to DSNP/CSNP members using multiple modes.
• Educate members on gaps in care and help schedule provider appointments.
• Assist with social determinants of health and connect to community resources.
• Ensure members have access to PCP and maintain scheduling adherence.
• Meet quality and performance metrics and provide excellent service.
• Maintain confidentiality of health information per HIPAA and laws.

Skills

Metrics

Phone calls

Outreach

Organizational skills

Telephone etiquette

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealth Group in North Carolina is seeking Telephonic Care Navigators to conduct outreach and assist DSNP/CSNP members from a remote home office. You will educate members on gaps in care, help arrange provider appointments, and support access to primary care while maintaining high compliance with HIPAA.

The role is full-time, with standard 9:00am–5:30pm local hours and occasional overtime. Candidates should have healthcare or insurance experience and strong customer service skills.