Remote Patient Liaison & Virtual Assistant - Growth & Impact

Rockstar; New Hampshire; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Professional development

Supportive team

Job summary

Rockstar is a leading staffing company in the United States providing remote healthcare placements. This remote Patient Liaison role supports a New Hampshire physical therapy team, focusing on patient experience and clear communication.

The ideal candidate will manage appointments, follow-ups, referrals, and invoicing using EMR/scheduling tools, while maintaining privacy and accuracy in a remote setting. Rockstar offers a remote, flexible environment with opportunities for professional growth

Qualifications

• Experience in healthcare or patient support preferred.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Knowledge of EMR and scheduling workflows is a plus.

Responsibilities

• Confirm patient appointments and manage the appointment calendar.
• Follow up with patients post-session and send personalized exercise and treatment plans.
• Respond to frequently asked questions and handle appointment rescheduling.
• Manage referrals from other healthcare providers and coordinate with medical staff.
• Send appointment reminders and maintain a waitlist for appointments.
• Generate and send invoices while maintaining electronic medical records.
• Answer calls and assist patients virtually, providing clear information and support.
• Prepare documents and manage email correspondence.
• Perform data entry and generate basic reports.
• Greet patients and provide directions within the facility as needed (if applicable).
• Ensure patient privacy and confidentiality at all times.

Skills

Patient support

Healthcare communication

Remote work

Organization

Scheduling

Tools

Nextiva

Prompt EMR

WelcomeWare

Google Chat

Job description

Rockstar is a leading staffing company in the United States providing remote healthcare placements. This remote Patient Liaison role supports a New Hampshire physical therapy team, focusing on patient experience and clear communication.

The ideal candidate will manage appointments, follow-ups, referrals, and invoicing using EMR/scheduling tools, while maintaining privacy and accuracy in a remote setting. Rockstar offers a remote, flexible environment with opportunities for professional growth