Remote Patient Intake & Scheduling Specialist

QuickVisit Urgent Care; Waynesboro (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

QuickVisit Urgent Care is seeking an Intake and Scheduling Coordinator who will act as the liaison between patients and providers, ensuring Behavioral Health appointments are scheduled correctly and intake information is completed prior to visits. The ISC coordinates notifications, resolves scheduling conflicts, and may connect with outside counselors to maintain continuity of care.

This role requires reliable internet, Ring Central calls, and flexibility for Wednesdays 8a-6p with additional

Qualifications

• Reliable Internet: Required to have reliable internet for remote position.
• Phone: Ability to use Ring Central for wi-fi calling line on personal cell phone and/or stationary phone provided from company.
• Computer: Functioning computer, desktop, and/or laptop provided from company.
• High School graduate or equivalent
• Iowa Mandatory Reporting (Adult and Child)
• College work preferred

Responsibilities

• Act as a key point of contact between patients and providers.
• Relay information, concerns, and feedback to ensure mutual understanding and collaboration.
• Contacts patients prior to appointment via verbal call for courtesy appointment reminder.
• Triage incoming phone calls to department.
• Ensure patient demographics and insurance information is accurate and updated.
• Collect patient copay over the phone.
• Advocate for necessary resources, support, and improvements to enhance clinic performance.
• Reliable and punctual when reporting for scheduled work.
• Understanding of HIPAA requirements.
• Adheres to patient confidentiality policies.
• Responds to medical record requests.
• Responsible for tracking, coordination and communication of patient referrals.
• Ensures complete and accurate patient registration, including demographics and current insurance information.
• Assembles information concerning patient's clinical background and referral needs.
• Contacts insurance companies to verify benefits and prior authorization requirements.
• Reviews details and expectations of referral with the potential patient.
• Ensures referrals are addressed in a timely manner.
• Completes prior authorizations as needed for referrals.
• Contacts patients regarding upcoming or missed appointments.
• Answers and triages phone calls from patients.
• Utilizes EMR functionality to address patient care duties.
• Acts with honesty and integrity in all business transactions.
• All other duties as assigned.

Education

High School graduate or equivalent

Iowa Mandatory Reporting (Adult and Child)

College work preferred

Job description

QuickVisit Urgent Care is seeking an Intake and Scheduling Coordinator who will act as the liaison between patients and providers, ensuring Behavioral Health appointments are scheduled correctly and intake information is completed prior to visits. The ISC coordinates notifications, resolves scheduling conflicts, and may connect with outside counselors to maintain continuity of care.

This role requires reliable internet, Ring Central calls, and flexibility for Wednesdays 8a-6p with additional