Remote Night-Shift Patient Intake & Scheduling Coordinator

SuperStaff; United States; Remote; USD 5,000 - 6,200; Full time

Benefits offered by this job

Laptop provided

Night shift

Work from home

20 PTO credits annually

HMO with 1 free dependent

Job summary

SuperStaff is seeking a Patient Intake & Scheduling Coordinator who serves as the first point of contact for patients. You will manage inbound/outbound communications, collect demographic and insurance data, verify coverage, and coordinate with PTs to schedule evaluations and follow-ups.

Precision and timeliness are essential for a positive patient experience. Role emphasizes data accuracy, organized follow-ups, and collaboration with internal teams.

Qualifications

• Excellent customer service and patient communication skills.
• Proven ability to multitask in a fast-paced, patient-facing environment.
• Strong organizational skills and data entry accuracy.

Responsibilities

• Answer inbound calls from new patients and respond to inquiries about services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing information.
• Collect accurate patient demographic and insurance information.
• Verify insurance cards and plan acceptance prior to scheduling.
• Coordinate with the insurance verification team to schedule based on coverage.
• Collaborate with Physical Therapists to reschedule as needed.
• Schedule patient evaluations and follow-up appointments 4–6 weeks ahead.
• Maintain patient charts with high accuracy and document data for clinical and billing workflows.
• Track patient status to prevent missed follow-ups or dropped leads.

Skills

Customer service

Patient communication

Multitasking

Organization

Data entry accuracy

Education

High school diploma or equivalent

Healthcare administration coursework

Tools

EMR

Patient management systems

Job description

SuperStaff is seeking a Patient Intake & Scheduling Coordinator who serves as the first point of contact for patients. You will manage inbound/outbound communications, collect demographic and insurance data, verify coverage, and coordinate with PTs to schedule evaluations and follow-ups.

Precision and timeliness are essential for a positive patient experience. Role emphasizes data accuracy, organized follow-ups, and collaboration with internal teams.