Remote Patient Intake Coordinator: Growth & Impact

Rockstar; Arkansas; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Rockstar is hiring a Patient Intake Coordinator for a therapist-owned physical therapy company with over 20 clinics across Northern Arkansas. This remote role manages new patient referrals, builds charts in PROMPT EMR, and coordinates with clinics to ensure complete referral documentation.

The ideal candidate is organized, detail-oriented, and proficient with EMR systems and HIPAA privacy in a fast-paced healthcare setting.

Qualifications

• Prior experience in medical administration, patient intake, or referral coordination (physical therapy experience preferred).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Tech-savvy and comfortable using EMR systems and fax software.
• Detail-oriented with a commitment to accuracy and patient confidentiality.

Responsibilities

• Receive and review incoming patient referrals.
• Build new patient charts/cases within the clinic’s EMR system (PROMPT).
• Verify referral information and ensure required documentation is attached.
• Fax referral updates and confirmations back to referring physicians and clinics.
• Coordinate with the referral team and other virtual assistants to ensure all cases are entered accurately and efficiently.
• Maintain organized digital records to ensure all clinics have up-to-date information on incoming patients.
• Communicate with referring offices to clarify incomplete or missing referral information.
• Send updates to clinics on scheduled appointments and new patients.
• Support communication between the referral and scheduling teams to ensure patients are contacted promptly.
• Participate in weekly team meetings with staff and other virtual assistants.
• Update patient demographics and referral details in the EMR.
• Ensure compliance with privacy and HIPAA standards.
• Assist the referral department with data entry, faxing, and tracking of referral progress.
• Support other administrative tasks as assigned to improve intake workflows.

Skills

Medical Billing

RCM

Denial Management

Claims Management

Referral Coordination

Tools

PROMPT EMR

Job description

Rockstar is hiring a Patient Intake Coordinator for a therapist-owned physical therapy company with over 20 clinics across Northern Arkansas. This remote role manages new patient referrals, builds charts in PROMPT EMR, and coordinates with clinics to ensure complete referral documentation.

The ideal candidate is organized, detail-oriented, and proficient with EMR systems and HIPAA privacy in a fast-paced healthcare setting.