Admissions Specialist — Patient Access & Referrals

Rockport Healthcare Services; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Rockport Healthcare Services is seeking an Admissions Assistant to support referral intake, verify finances, and coordinate admissions with families. The role includes leading daily admissions meetings and maintaining strong relationships with referral sources to drive admissions.

The position emphasizes professional interaction with families, accuracy in documentation, and close collaboration with Marketing and Center staff to ensure smooth admission processes.

Qualifications

• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently.
• Inside or outside sales experience preferred.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Responsibilities

• Assist in obtaining referral information from telephone and walk-in inquiries, including clinical and financial data for admission approval.
• Ensure financial verification is accurate and complete before admission to reduce accounts receivable.
• Obtain family commitment to tour the Center on viable referrals; conduct tours with Center staff as needed.
• Explain admission policies and ensure all paperwork is complete; emphasize financial arrangements.
• Chairs the daily admissions meeting to update on referrals and admissions and to improve conversion.
• Inform Marketing Director of referral-source issues that arise during the referral process.
• Develop relationships with referral sources.

Skills

Admissions process

Communication

Organizational skills

Telephone skills

Sales experience

Documentation

Marketing Information System

Enthusiastic attitude

Medicare/Medi-Cal knowledge

Managed care knowledge

Tools

Marketing Information System

Job description

Rockport Healthcare Services is seeking an Admissions Assistant to support referral intake, verify finances, and coordinate admissions with families. The role includes leading daily admissions meetings and maintaining strong relationships with referral sources to drive admissions.

The position emphasizes professional interaction with families, accuracy in documentation, and close collaboration with Marketing and Center staff to ensure smooth admission processes.