Remote Patient Financial Recovery Specialist

Firstsource Healthcare; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Firstsource Healthcare seeks a Patient Financial Recovery Specialist to assist hospital patients with account questions and balance resolutions. You will handle calls, guide patients on payments, set up arrangements, and verify insurance details across multiple systems.

The role emphasizes strong customer service, experience in revenue cycle healthcare, and the ability to navigate several software platforms. High school diploma required; call center experience preferred.

Qualifications

• High school diploma or equivalent is required.
• Prefer prior customer service/call center experience.
• Prefer 1–3 years of revenue cycle healthcare experience.
• Ability to communicate clearly with coworkers, patients, and outside agencies.
• Professional, courteous demeanor and task-focused.

Responsibilities

• Handle inbound and outbound calls to patients about accounts.
• Assist with paying balances, payment arrangements, and processing payments.
• Gather insurance information and enter into host system.
• Screen for financial assistance and resolve account issues.
• Maintain accurate account notes and meet daily/monthly goals.

Skills

Customer service

Call center experience

Communication skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Firstsource Healthcare seeks a Patient Financial Recovery Specialist to assist hospital patients with account questions and balance resolutions. You will handle calls, guide patients on payments, set up arrangements, and verify insurance details across multiple systems.

The role emphasizes strong customer service, experience in revenue cycle healthcare, and the ability to navigate several software platforms. High school diploma required; call center experience preferred.