Patient Financial Recovery Specialist

firstsourc; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

firstsourc is seeking a Patient Financial Recovery Specialist to provide customer service to hospital patients regarding account questions and help settle balances. The role involves handling calls, arranging payment options, processing credit card payments, and verifying insurance details from explanations of benefits.

The ideal candidate has strong communication skills, professionalism, and the ability to work independently in a remote setting while meeting productivity targets and complying

Qualifications

• High School Diploma or equivalent required.
• Prefer previous experience with customer service and call center environments.
• Prefer experience with medical billing processes.

Responsibilities

• Respond to incoming patient calls and initiate outbound calls using our automated dialing system.
• Aid patients in managing their accounts, including arranging payment options for outstanding balances.
• Process credit card payments over the phone.
• Identify and gather updated insurance information.
• Investigate Explanation of Benefits from insurers to understand payments and discrepancies.
• Evaluate patients for charity eligibility and address general inquiries.
• Navigate multiple patient account systems and payment platforms.
• Maintain accurate, current notes in the systems.
• Meet designated collection and productivity objectives.
• Maintain confidentiality of patient information.
• Follow policies in the Employee Handbook and Code of Conduct.
• Engage in the Corporate Compliance Program and stay aware of guidelines.
• Ensure a confidential remote work area.
• Assist with other projects as directed by management.

Skills

Communication

Professional demeanor

Self-discipline

Initiative

Time management

Typing speed

Education

High School Diploma or equivalent

Job description

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Patient Financial Recovery Specialist

Date: Oct 3, 2026

Location: Remote, Remote, US

Requisition ID: 22441

Description:

Role Description:The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

Roles & Responsibilities

• Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system.
• Aid patients in managing their accounts, which includes arranging payment options for outstanding balances.
• Process credit card payments efficiently over the phone.
• Identify and gather updated insurance information.
• Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies.
• Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns.
• Seamlessly navigate multiple patient account systems and payment platforms.
• Maintain precise and current information in account notes within the relevant systems.
• Consistently achieve designated collection and productivity objectives as assigned by management.
• Uphold strict confidentiality when handling account information.
• Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines.
• Ensure a confidential and well-organized remote work area.
• Provide assistance with other projects as directed by management.

Preferred Educational Qualifications

• High School Diploma or equivalent required.

Preferred Work Experience

• Prefer previous experience with providing customer service and work within a call center environment
• Prefer previous experience with the medical billing process

Competencies & Skills

• Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms.
• Consistently maintain a courteous and professional demeanor.
• Self-discipline to stay focused and productive with minimal supervision.
• Exhibit initiative and creativity in fulfilling job responsibilities.
• Skillfully prioritize multiple tasks through time management and organizational abilities.
• Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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