Remote Patient Financial Navigator

Nira Medical Group; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Nira Medical Group is seeking a Financial Counselor to educate infusion patients on insurance coverage, benefits, and costs. You will conduct patient welcome calls, assess financial need, and enroll patients in co-pay assistance and grants before treatment begins.

The role partners with Infusion Coordinators and the BVPA team to ensure financial clearance and timely infusion orders. Strong communication and knowledge of benefits and billing are essential.

Qualifications

• High school diploma or equivalent; associate degree in finance or business preferred.
• Excellent verbal and written communication, including patient interaction.
• Minimum two years of patient benefits experience preferred.
• Experience in financial counseling, pre-service coordination, or medical billing.
• Knowledge of ICD-10 and CPT codes.
• Experience with financial assistance, copay programs, or grant apps.
• Ability to learn EHR and infusion management systems (Athena, WeInfuse).

Responsibilities

• Serve as the primary financial contact for patients and explain coverage and costs.
• Conduct welcome calls and set expectations for financial clearance.
• Obtain insurance details and verify demographics before treatment.
• Educate patients on benefits, deductibles, copays, and OOP costs.
• Assess financial need and arrange payment plans with patients.
• Prepare and review cost estimates based on verified benefits.
• Maintain patient financial records and ensure HIPAA compliance.
• Collaborate with Infusion Coordinators and BVPA to clear financial barriers.

Skills

Financial counseling

Insurance terminology

Interpersonal communication

Verbal communication

ICD-10/CPT codes

Financial assistance programs

Education

Associate degree in finance or business

High school diploma or equivalent

Tools

Athena

WeInfuse

Job description

Nira Medical Group is seeking a Financial Counselor to educate infusion patients on insurance coverage, benefits, and costs. You will conduct patient welcome calls, assess financial need, and enroll patients in co-pay assistance and grants before treatment begins.

The role partners with Infusion Coordinators and the BVPA team to ensure financial clearance and timely infusion orders. Strong communication and knowledge of benefits and billing are essential.