Inpatient Financial Navigator

Ensemble Health Partners; Pittsburgh (Allegheny County); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Certification support

Job summary

Ensemble Health Partners is seeking an Inpatient Financial Counseling Specialist to educate patients on benefits and determine their financial liability during hospital stays. You will review inpatient benefits, collect payments, and ensure accuracy across billing systems to support patient financial clarity.

We value curiosity and customer service, with a comprehensive benefits package, tuition reimbursement, and opportunities for professional certification.

Qualifications

• 1+ years of customer service experience.
• CRCR certification required within 6 months of hire.
• High School Diploma or GED required.

Responsibilities

• Educate patients on inpatient benefits and determine financial liability.
• Verify insurance information and process payments across billing systems.
• Contact patients to collect copays, deductibles, and balances.
• Maintain daily notes and follow up on missing payments or opportunities for process improvement.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma/GED

CRCR

Job description

Ensemble Health Partners is seeking an Inpatient Financial Counseling Specialist to educate patients on benefits and determine their financial liability during hospital stays. You will review inpatient benefits, collect payments, and ensure accuracy across billing systems to support patient financial clarity.

We value curiosity and customer service, with a comprehensive benefits package, tuition reimbursement, and opportunities for professional certification.