Remote Patient Financial Counselor - Revenue Cycle

UNC Health; Chapel Hill (NC); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Remote work option

Job summary

UNC Health is seeking a financial counselor to perform pre-service estimates, collection of pre-payments, and patient billing education across hospital and physician services. You will handle Medicaid eligibility screening, payment plans, and inquiries from patients via calls, MyUNCChart, and walk-ins.

The role requires strong communication, knowledge of UB-04 and EOB interpretation, and the ability to manage complex billing workflows in a fast-paced healthcare setting.

Qualifications

• Two years of hospital or physician insurance-related or call center CS experience.
• Excellent interpersonal, verbal and written communication skills.
• Advanced knowledge of UB-04, HCFA-1500s and EOB interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Knowledge of insurance billing, collections and terminology.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Create hospital and physician estimates using Epic Patient Estimator and review eligibility.
• Provide benefit education and secure payment or set expectations at service.
• Generate estimates for patient shoppers and clinical areas; assist with templates.
• Train clinical areas on estimates and collections scripting; monitor accuracy.
• Follow up on Medicaid and financial assistance approvals; handle inquiries via multiple channels.
• Itemize charges, add billing and establish payment plans; explain charity policy.
• Outreach on delinquent plans; manage high-risk accounts and disputed debt.
• Collaborate with Patient Relations and Risk Management on escalated cases.

Skills

Interpersonal skills

Verbal communication

Written communication

Listening skills

Organizational skills

Customer service

MS Word

Excel

Outlook

Education

High school diploma or GED

Tools

UB-04

HCFA-1500s

EOB interpretation

CPT codes

ICD-9 codes

Job description

UNC Health is seeking a financial counselor to perform pre-service estimates, collection of pre-payments, and patient billing education across hospital and physician services. You will handle Medicaid eligibility screening, payment plans, and inquiries from patients via calls, MyUNCChart, and walk-ins.

The role requires strong communication, knowledge of UB-04 and EOB interpretation, and the ability to manage complex billing workflows in a fast-paced healthcare setting.