Remote Revenue Cycle Financial Counselor (Bilingual)

UNC Health; North Carolina; Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking a Revenue Cycle Financial Representative to counsel patients on financial responsibility and assist with Medicaid screening and financial assistance. The role emphasizes accurate EPIC documentation and proactive outreach to improve access to care.

You will engage in inbound/outbound communications, educate patients on billing processes, and support upfront collections while maintaining a compassionate patient experience. Remote Work option available.

Qualifications

• High school diploma or GED required; higher degree may satisfy.
• Associate or bachelor’s degree in healthcare administration, business, finance, or related field preferred.

Responsibilities

• Provide financial counseling, clearance support, and patient advocacy.
• Educate patients on estimated charges, deductibles, and payment options.
• Document interactions accurately in EPIC and manage work queues.
• Conduct Medicaid screenings and assist with financial assistance applications.

Skills

Patient communication

Customer service

Revenue cycle

Multitasking

Education

High school diploma or GED

Associate or bachelor’s preferred

Tools

EPIC EMR

MyChart

Job description

UNC Health is seeking a Revenue Cycle Financial Representative to counsel patients on financial responsibility and assist with Medicaid screening and financial assistance. The role emphasizes accurate EPIC documentation and proactive outreach to improve access to care.

You will engage in inbound/outbound communications, educate patients on billing processes, and support upfront collections while maintaining a compassionate patient experience. Remote Work option available.