Remote Revenue Cycle Financial Counselor

Sigma Gamma Rho Sorority, Inc; Chapel Hill (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health is hiring a Billing/Customer Service specialist to perform pre-service estimates, financial counseling, and patient support across hospital and physician services. The role includes education on benefits, setting expectations for payment, and coordinating with clinical areas to improve template usage and workflows.

The position focuses on Medicaid eligibility, financial assistance screening, and handling inquiries via MyUNCChart, calls, and in-person visits. Remote work is available.

Qualifications

• Education: High school diploma or GED; higher degree may satisfy.
• Two years in hospital/physician insurance or call center customer service.
• Excellent interpersonal, verbal and written communication.

Responsibilities

• Create hospital and physician estimates using Epic Patient Estimator.
• Explain benefit education and patient liability to pre-service customers.
• Provide estimates to patient shoppers across the system; assist with templates and workflows.
• Train clinical areas on estimates and patient scripting for collections.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Written communication

Education

High school diploma or GED

Tools

Epic Patient Estimator

RTE (benefit review)

UB-04 knowledge

HCFA-1500 interpretation

Job description

UNC Health is hiring a Billing/Customer Service specialist to perform pre-service estimates, financial counseling, and patient support across hospital and physician services. The role includes education on benefits, setting expectations for payment, and coordinating with clinical areas to improve template usage and workflows.

The position focuses on Medicaid eligibility, financial assistance screening, and handling inquiries via MyUNCChart, calls, and in-person visits. Remote work is available.