Remote Bilingual Revenue Cycle Counselor

Sigma Gamma Rho Sorority, Inc; Raleigh (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking a Remote Revenue Cycle Financial Representative to deliver financial counseling, clearance, and education to patients in North Carolina. You will help uninsured/underinsured patients understand costs and available assistance, while documenting conversations in the EPIC system and supporting timely access to care.

The role emphasizes outbound/inbound patient communications, Medicaid screening, and utilization of revenue cycle best practices to maximize upfront collections

Qualifications

• Two years of experience in hospital or physician insurance related activities or call center customer service.
• Bilingual preferred.
• Knowledge of healthcare revenue cycle operations and financial clearance processes.
• Experience using EPIC or similar EHR systems preferred.

Responsibilities

• Provide financial counseling, financial clearance, and education on estimated charges and payment options.
• Perform Medicaid screening and educate patients on financial assistance programs.
• Handle inbound/outbound calls and respond to patient inquiries about estimates and balances.
• Document interactions in EPIC and manage work queues with accuracy.
• Support revenue cycle objectives while maintaining a positive patient experience.

Skills

Financial counseling

Patient education

Bilingual preferred

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

EPIC

Job description

UNC Health is seeking a Remote Revenue Cycle Financial Representative to deliver financial counseling, clearance, and education to patients in North Carolina. You will help uninsured/underinsured patients understand costs and available assistance, while documenting conversations in the EPIC system and supporting timely access to care.

The role emphasizes outbound/inbound patient communications, Medicaid screening, and utilization of revenue cycle best practices to maximize upfront collections