Empathetic Patient Financial Counselor

Oncology Voice Network LLC; Indianapolis (IN); Hybride; USD 39 000 - 53 000; Plein temps

Avantages offerts par ce poste

Health insurance

Competitive benefits package

Résumé du poste

R1 RCM Inc. seeks a Financial Counseling Representative at its Indianapolis site to guide patients through insurance coverage, co-pays, and payment options within a busy hospital setting.

You will collaborate with clinical teams and revenue cycle colleagues, verify eligibility, assist with Medicaid applications, and document interactions across systems, delivering compassionate support during stressful financial moments.

Qualifications

• High school diploma or GED required.
• Experience in healthcare financial counseling or customer service preferred.
• Ability to explain insurance and financial concepts clearly.
• Compassionate and patient communication.

Responsabilités

• Provide financial counseling to explain insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Connaissances

Customer service

Communication

Empathy

Attention to detail

Professionalism

Multitasking

Formation

High School Diploma or GED

Description du poste

R1 RCM Inc. seeks a Financial Counseling Representative at its Indianapolis site to guide patients through insurance coverage, co-pays, and payment options within a busy hospital setting.

You will collaborate with clinical teams and revenue cycle colleagues, verify eligibility, assist with Medicaid applications, and document interactions across systems, delivering compassionate support during stressful financial moments.