Patient Financial Counselor - Insurance Guidance

R1 RCM, Inc.; Indianapolis (IN); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

R1 RCM Inc. seeks a Financial Counseling Representative to guide patients through insurance and payment processes in an on-site Indianapolis setting. You will help patients understand benefits, discuss options, and collaborate with clinical teams in a fast-paced hospital environment.

This role emphasizes empathy, clear communication, and attention to detail while supporting patients during financial discussions and navigating Medicaid options.

Qualifications

• Exceptional customer service experience and clear communication.
• Ability to explain financial and insurance concepts to patients.
• Comfort with discussing payment options and Medicaid applications.

Responsabilités

• Provide exceptional financial counseling by helping patients understand insurance benefits and costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Connaissances

Customer service

Communication

Interpersonal skills

Empathy

Explain financial concepts

Multitasking

Attention to detail

Professionalism

Formation

High School Diploma or GED

Description du poste

R1 RCM Inc. seeks a Financial Counseling Representative to guide patients through insurance and payment processes in an on-site Indianapolis setting. You will help patients understand benefits, discuss options, and collaborate with clinical teams in a fast-paced hospital environment.

This role emphasizes empathy, clear communication, and attention to detail while supporting patients during financial discussions and navigating Medicaid options.