Remote Patient Financial Advocate - Florida

ccf; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Patient Financial Advocate for a remote Florida location. The role focuses on guiding patients through financial responsibilities for healthcare services, including those without insurance or with non-accepted coverage.

Duties include estimating service costs, handling deposits, and exploring government assistance programs. The position supports patients with outstanding balances, payment plans, and inquiries, aiming to improve satisfaction and ensure

Qualifications

• High school diploma or GED.
• Experience in a high-volume customer service telephone or direct contact healthcare environment.
• In-depth knowledge of patient accounts including collections, insurance regulations and reimbursement techniques.
• Knowledge of third-party payers, Medicare, physician billing and pricing.
• Knowledge of CPT and ICD coding requirements and the utilization and applications of both manuals' insurance verification.

Responsibilities

• Provide customer service and resolve patient account disputes and balances through payment arrangements or charity care.
• Act as a liaison between PFS and clinic operations to resolve inquiries related to billing and customer satisfaction.
• Communicate with individuals/departments for problem resolution and documentation.
• Track and document each patient issue to obtain resolution within 24 hours.
• Answer patient calls timely and log each call in a tracking format.

Skills

Customer service

Healthcare finance

Accounts receivable

Insurance regulations

Billing inquiries

Education

High school diploma

Job description

Cleveland Clinic Health System is seeking a Patient Financial Advocate for a remote Florida location. The role focuses on guiding patients through financial responsibilities for healthcare services, including those without insurance or with non-accepted coverage.

Duties include estimating service costs, handling deposits, and exploring government assistance programs. The position supports patients with outstanding balances, payment plans, and inquiries, aiming to improve satisfaction and ensure