Remote Patient Experience Specialist — Part-Time

Femtech Insider Ltd.; United States; On-site; USD 20,664 - 28,929; Part time

Job summary

Herself Health is seeking a part-time Patient Experience Specialist to join our team. Reporting to the Director of Patient Experience, you will handle patient communications, reminders, and support to improve satisfaction and retention.

This remote role runs 8:30 am–1:00 pm Central Time, Monday through Friday; the first two weeks of hire may require full-time hours. Location must be in the United States and you must be authorized to work here.

Qualifications

• 2+ years in a virtual healthcare administrative support role or call‑center experience.
• Ability to multi‑task and work in a fast‑paced environment.
• Experience with Microsoft Office and electronic filing systems.
• Experience working with high discretion and confidential information.
• Excellent problem‑solving and decision‑making skills.

Responsibilities

• Take inbound patient calls in a fast‑paced call center environment and provide exceptional patient support.
• Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no‑next‑appointment campaigns.
• Handle SMS, chat, and email communication from patients.
• Manage reviews and provide closed‑loop service recovery.
• Adhere to and enforce HIPAA regulatory compliance in all interactions.
• Research and resolve patient concerns to achieve first‑contact resolution.
• Maintain records, including patient files, contracts, payor information and insurance data through Elation, our EMR system.
• Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence.
• Perform other duties as assigned.

Skills

Virtual healthcare

Call center

Multi-tasking

MS Office

Discretion

Problem solving

Tools

Elation EMR

Job description

Herself Health is seeking a part-time Patient Experience Specialist to join our team. Reporting to the Director of Patient Experience, you will handle patient communications, reminders, and support to improve satisfaction and retention.

This remote role runs 8:30 am–1:00 pm Central Time, Monday through Friday; the first two weeks of hire may require full-time hours. Location must be in the United States and you must be authorized to work here.